Shipping policy

Shipping Destinations

We currently ship to all 50 U.S. states, including Alaska and Hawaii, as well as Canada. We do not currently ship to U.S. territories, APO/FPO addresses, P.O. Boxes, or other international destinations. If you live outside our shipping zones, please contact our customer service team to inquire about potential arrangements.

Processing Time

Orders are processed and prepared for shipment within 1-2 business days after receiving your order confirmation. Business days are Monday through Friday, excluding major holidays in the U.S. and Canada. Orders placed after 6:00 PM (ET) on Friday or during the weekend/holidays will begin processing on the next business day.

Shipping Times

After processing, standard shipping typically takes 3-6 business days for the contiguous United States. Deliveries to Alaska, Hawaii, and Canada may require additional transit time. Please note that shipping time estimates do not include the processing period.

Shipping Rates

We are pleased to offer Free Standard Shipping on all orders to the U.S. and Canada. There is no minimum purchase requirement. No hidden fees or handling charges will be added at checkout.

Shipping Carriers

We partner with a network of reputable carriers, including but not limited to USPS, UPS, FedEx, and DHL, to ensure timely and reliable delivery. Your order will be assigned a carrier based on your shipping address, package weight and dimensions, and other logistical considerations to optimize delivery speed and reliability. We will notify you of the carrier via your shipping confirmation email.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing a tracking number and a link to track your package in real-time.

Order Issues

If your package is lost, damaged, or delayed beyond the estimated delivery window, please contact us at info@sqnattypotty.shop. We will work with the carrier to investigate and resolve the issue promptly.

Holiday Shipping

During peak holiday seasons, processing and shipping times may be extended. We recommend placing your orders well in advance of any holiday deadlines to ensure timely delivery.

Incorrect Shipping Address

Please double-check your shipping address at checkout. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses provided by the customer. If you notice an error after placing your order, please contact us immediately at info@sqnattypotty.shop. We will do our best to update the address if the order has not yet shipped. Once shipped, we cannot reroute the package.